Hosted CRM's

Hosted Customer Relationship Management software, is an indispensable tool in today’s competitive business environment. Hosted CRM's organize and track information on all your current and prospective customers. These are generally used by your sales and customer service, but can be used for anyone who wants to keep track of conversations. You can store relevant information such as phone numbers, mailing addresses, unique request and needs, etc.

What sets Hosted CRM software apart is you can access this information from any location where you have a computer and an Internet connection. Allowing you to have access to your information from anywhere around the world. You also don't have to worry about losing your information because of errors with your computer because it is stored on a secure database.

Here are a few things that help you manage your customer relationships:

Calendar

• Keep track of appointments
• Schedule callback times
• Reminders for routine calls and task
  

Sales Lead Tracking

• Tracks lead status and information
• Tracks when and how many contact attempts have been made
• Keeps you organized so you do not lose any leads and make the most of each one
  

Reports

• Provide detailed reports of the effectiveness and productivity of your sales strategies and campaigns
• Can provide reports on each individual agent, such as calls and sales made, people contacted or whatever or specific needs are
• They also come equipped with, or with the option of integrating Sales Tools listed below

Dialers use software integrated with your CRM to make calling people easier and more efficient. By taking a call list and eliminating the time spent manually dialing and the “downtime” between each call. Simply they keep sales agents calling people by calling someone whenever they are available. There are a couple different variations with Predictive Dialers and Power Dialers, being the most popular.

Email Marketing- Uses pre-formatted emails to stay in contact with potential and current clients and alert them of new products, special offers etc. Using emails sent out at specified intervals.

Voice Broadcast-Uses an Auto Dialer to call are large list of contacts and play recorded messages instead of having an agent call each person the auto dialer just plays a message to a live person or an answering machine. Often used for reminder calls of appointments. Letting people know about new products and special offers. Also allow you to leave pre-recorded message when contacting leads if you get an answering machine you can just leave a message while you are already calling the next person.

Overall, Hosted CRM software, allows being more efficient in the sales process, and in managing your current customers. Helping you to maximize your productivity and efficiency.