Auto Dialers

Auto Dialers, what are they and how do they work? Have you ever picked up the phone and gotten a recorded message telling you about a new satellite TV plan or reminding you of your next doctors appointment. Well, that magical experience was brought to you compliments of an Auto Dialer.

How Does it Work?
Auto Dialers are known as “computer telephony software” that simply takes a call list and a pre-recorded message and calls everyone on the list. It plays the message to a live person after a slight pause from when it detects their voice or they will leave a message on an answering machine. They can also be set-up for contacts to press a pre-selected button such as “press 1 to speak to an agent” and be connected to a live agent. They can also be integrated with most Customer Resource Management software (CRMs).

What are They Used For?
Auto Dialers are used for administering surveys and polls. Notifications to customers of billing, promote new products, special offers, emergency notifications, reminding clients of appointments etc. Improving your customer satisfaction and retention.. They can be used to automate any number of tasks these are just a few of the most common uses. They are used for business-to-consumer communications, however they do not work for a business-to-business company.

Advantages
• Allows for maximum contact in minimum time
• Lower Cost, little preparation work by agents needed with a low cost per minute rates, and less time spent of the phone by agents doing busy work.
• Easy reporting and tracking the dialer keeps track of who was contacted and when so you can contact everyone and not duplicate calls
• Prospect more efficiently by qualifying accurately and sending them directly to agents
• Agent efficiency lets agents focus on higher quality customer interaction

Disadvantages
• Lag time between when prospect says hello and when message begins to play
• Often people are annoyed at getting recorded messages
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Summary
Auto Dialers are very useful tools that can automate many tasks, help cut cost, and increase efficiency. They have a lot of advantages such as contacting a lot of people and getting a quick, simple message to them quickly. They are amazing tools for notifications, reminders, prospecting, and should definitely be considered as a time saving and cost cutting tool by anyone who spends large amounts of time doing any of these tasks.